Q: Why did Performance Health make Biofreeze more natural?
A: We set out to make a product that delivered Biofreeze strength and efficacy . . . with a more natural ingredient list. All customers want effective pain relief and some also value a more natural ingredient profile. We are happy to report that we succeeded with both!
Q: What makes the new formula easier to apply?
A: The new formula gel is smoother and slightly thicker so it does not “ball” up as it is dispensed, making it easier to apply. An independent study validated that the new formula is indeed easier to apply and it was preferred by 4 out of 5 users.
Q: Is the new formula more natural than the previous formula?
A: Yes, the new formula contains more natural ingredients than the previous formula. The new formula uses 4% natural menthol, as opposed to 3.5% and we’ve also added a number of botanical ingredients including Arnica Montana Flower Extract (Arnica), Aloe Barbadensis Leaf Extract (Aloe), Boswellia Carterii Resin Extract (Boswellia), Calendula Officinalis Flower Extract (Calendula), Camellia Sinensis Leaf Extract (Green Tea), Arctium Lappa Root Extract (Burdock), Melissa Officinalis Leaf Extract (Lemon Balm).
Q: Why did Performance Health specifically choose the ingredients above?
A: The botanicals added were selected because of their reported functions and their connection to the use and format of Biofreeze Pain Reliever.
Q: Why did Performance Health make a colorless (dye-free) Biofreeze option?
A: Some customers prefer products without color or dye and we want all customers to experience the pain relieving power of Biofreeze.
A: No. The specific colorants used in Biofreeze are on the FDA’s list—“Color Additives That Are Subject to Certification and Permitted for Use in Cosmetics”—and labeled as “acceptably used” in the governing documents. All dyes and colorants used in personal care application are strictly regulated by The FDA for safety.
Q: Are parabens dangerous? If not, why did we remove them?
A: Parabens are used to preserve formulations and protect them from spoilage, and have been used in personal care applications for more than 80 years. Although they have a strong reputation for safety, a lot of controversy surrounds parabens. Because of the controversy, some practitioners prefer a paraben-free product, if given the choice. By removing the parabens without diminishing the performance and safety characteristics of the product, we removed any need for practitioners to choose products other than Biofreeze.
Q: Are effective skin conditioners new to Biofreeze?
A: No, the previous formula included skin conditioning ingredients as well. We’re simply choosing to emphasize this with the introduction of the new formula in which we added Vitamin E and aloe.
Q: Will free samples be available in both gel and colorless gel?
A: Yes! Depending on which type a practitioners chooses to resell, we will provide free custom samples that match the practitioner’s formula preference.
Q: Was there a change to Biofreeze, Spray and Singles?
A: No. Spray and Singles have herbal ingredients, are colorless and paraben-free.
Q: What are the indications and directions for use of Biofreeze Pain Reliever?
A: Biofreeze Pain Reliever provides temporary relief from minor aches and pains of sore muscles and joints associated with simple backache, arthritis, strains, bruises, and sprains. Apply Biofreeze Pain Reliever to the affected area not more than 4 times daily; massage not necessary.
Q: Where can I buy
Biofreeze?
A: Biofreeze products are formulated for authorized distribution
through hands-on healthcare practitioners for the patients, clients, and
athletes under their care. To find a seller of Biofreeze in your area
visit www.biofreeze.com/wheretobuy.aspx.
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Q: Do I need a
prescription to get
Biofreeze?
A: No, you do not need a prescription, nor do you need to be a patient
of a healthcare professional in your area to purchase Biofreeze from them. Biofreeze is only available through authorized dealers. Biofreeze is not available through retail outlets or pharmacy locations.
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Q: How does Biofreeze
work?
A: Biofreeze products are classified as topical analgesics, which work
through a ‘counter irritant’ mechanism. This means
that the menthol in Biofreeze creates a sensation that overrides pain signals
to the brain. This process is known as ‘Gate Control
Theory’, where nerve impulses from one stimulus block the nerves
containing pain signals to the brain. Recent research also suggests
that menthol may stimulate cold receptors in the skin that may help regulate
pain as well.
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Q: Is Biofreeze
commonly used?
A: Yes, Biofreeze is the #1 used and recommended topical pain reliever
by chiropractors, massage therapists, physical therapists, and podiatrists.
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Q: How often can I
use
Biofreeze?
A: Biofreeze can be used up to four times a day.
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Q: Can you send me a
sample of
Biofreeze?
A: FREE Biofreeze gel sample packets are available through healthcare practitioners in the United States, including a brochure about the product and a 5 mL trial packet. To get a free sample, find the nearest sample provider by Clicking Here.
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Q: What is
cryotherapy?
A: Also known as ‘cold therapy’, cryotherapy is
the application of cold to temporarily relieve pain. The
related term cryokinetics refers to the pairing of pain-relieving cryotherapy
with exercise. This cooling and re-warming of tissue stimulates the
return of blood flow to the affected areas.
The most common form of cryotherapy is ice. Biofreeze
produces the same sensation of cold that accompanies icing. But unlike ice,
Biofreeze products allow you to remain active during treatment.
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Q: Are there
scientific studies done
on Biofreeze?
A: Yes, Biofreeze conducts all FDA required studies such as: skin sensitization, drug stability, and process validation testing. We also conduct an additional battery of tests in our laboratory. Lastly, we conduct studies with clinicians to further understand our products. These studies can be found at
www.thera-bandacademy.com
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Q: Can I take Biofreeze on an
airplane?
A: Yes, you can take the 2 fl oz spray, 3 fl oz roll-on, and 5 mL sample packet on an airplane.
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Q: Can you give me
the name of a
medical distributor in my area?
A: No, we do not have access to that information. Medical distributors
do not sell directly to patients and have requested that we do not give out
this information. Please contact customer service to get information on distributors in your area.
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Q: What sizes of
Biofreeze are
available to purchase by a patient?
A: Biofreeze is available in a 4 fl oz gel tube, 4 fl oz gel tube with
hands-free applicator, 2 fl oz & 4 fl oz spray, 3 fl oz roll-on, or 5 ml trial packets.
o The 4 fl oz Biofreeze gel tube is particularly well-suited for
hands-on massage applications of larger muscle areas.
o The 4 fl oz Biofreeze gel tube with hands-free applicator allows the
user to apply the gel either hands-free or hands-on. The delicate
sponge applicator is perfect for even application of Biofreeze on sore joint,
especially smaller joints like the knuckles.
o The 3 fl oz Biofreeze roll-on is a hands-free
application with the added benefit of the roller ball that can be used to
massage painful muscles and stimulate trigger points in the affected
area.
o The 2 fl oz & 4 fl oz Biofreeze Spray is hands-free
application designed for hard to reach areas and is particularly beneficial for
conditions involving minor neck and back pain.
o The 5 mL packets are available in boxes of 100 and are most commonly
used for traveling purposes, when it is inconvenient to carry one of the larger
sizes.
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Q: Can I buy the
larger bottle sizes
of the Biofreeze?
A: The larger sizes of Biofreeze are designed for in clinic use.
Please consult a healthcare practitioner regarding the purchase of
professional sizes.
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Q: Is Biofreeze
available in stores
or through the Internet?
A: Biofreeze is only sold through hands-on healthcare professionals,
not in retail stores. Some clinicians do sell Biofreeze on through
their website. To locate a practitioner in your area please go to
www.biofreeze.com/wheretobuy
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Q: Do you have any
studies about
long-term use of Biofreeze?
A: Biofreeze is an over the counter topical analgesic pain relieving
gel used to provide temporary relief from minor aches and pains of sore muscles and joints associated with simple backache, arthritis, bruises, strains and sprains. It is labeled according to the Food and Drug Administration (FDA)
regulations regarding topical analgesics. All ingredients, directions for use, and
product warnings are listed on the label.
Please remember that Biofreeze is a topical pain reliever, not a cure
to an underlying condition. It provides temporary pain relief. If you have any
questions regarding the product or its use, please consult your healthcare
Professional. If condition worsens or symptoms persist for more than 7 days consult a doctor.
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Q: How long does
Biofreeze last, when
is the expiration date?
A: The product’s shelf life is 2 years. The expiration date
can be located on the package of Biofreeze Pain Relieving Product.
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Q: What is the
active ingredient in
Biofreeze?
A: The active ingredient in Biofreeze is menthol.
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Q: When was
Biofreeze invented?
A: Biofreeze was first introduced in 1991 by a healthcare
practitioner that was searching for a way to help his grandmother manage her
arthritis pain. Today, Biofreeze products provide relief to countless
arthritis sufferers. But the pain reliever’s unique, cooling
formulation is also comforting to sore muscles and muscle sprains; easing back
shoulder and neck pain; reducing painful ankle, knee, hip, and elbow joints and
helping to lessen the effects of muscular strain.
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Q: Does the new formula contain gluten, starch, aspirin or nut derivatives?
A: No
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Q: Will Biofreeze
cause any adverse
effects if I am taking other medications?
A: Biofreeze is only a topical pain reliever and has a low potential for absorption. We do suggest that you always check with your healthcare professional before using Biofreeze.
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Q: If I am Pregnant
or nursing
– Can I use Biofreeze?
A: Consult a healthcare professional before use.
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Q: Can I use a
heating pad while also
using Biofreeze?
A: No, you should never use a heating pad while using Biofreeze.
Biofreeze works by causing a cooling effect, not heat. By using a heating pad
in conjunction with Biofreeze, you may cause serious injury to yourself. You
may not be able to tell how hot the heating pad is on the problem area, even
possibly causing yourself to experience severe blistering.
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Q: Can I wrap the
area where I have
used the Biofreeze?
A: No. You should not wrap or bandage the area
where Biofreeze is being applied.
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Q: Biofreeze in the
EYE –
how should I treat this?
A: Tell your patient to rinse his/her eyes with lukewarm water or to take a warm shower with the shower water hitting their forehead and running down through their eyes. Do this for 15 minutes. If problem persists, have them see a physician and be sure they take the Biofreeze with them.
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Q: Can I use
Biofreeze to cool
sunburn pain, in a tanning bed or sauna?
A: Biofreeze is not intended for use in these types of
situations.
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Q: Can I use
Biofreeze on insect
bites or for poison ivy?
A: Biofreeze is not intended for use in these types of situations.
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Q: Will Biofreeze
work on
headaches?
A: Biofreeze is not intended for this use.
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Q: My child or pet
ate Biofreeze,
what do I do?
A: If your child placed it in mouth but did not swallow, flood mouth
with lukewarm water and rinse out mouth thoroughly.
If your child swallowed Biofreeze, drink several glasses of water, and DO NOT induce vomiting. If a large amount is consumed, contact a Poison
Control Center immediately.
Pet – Contact your veterinarian immediately. Animals will
not drink water on command. Animals have a highly developed sense of smell and
the menthol, camphor and alcohol contact will warn them away from ingesting the
product. It overwhelms their sense of smell and therefore, does not appear as
food or something appetizing. Biofreeze should not hurt them, but it is always
best to contact your veterinarian in any instance where Biofreeze has been
ingested
by your pet.
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Q: Can I use
Biofreeze on an open
wound or stitches?
A: No, do not apply to wounds or damaged skin.
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Q: After applying
Biofreeze, I have
developed a rash/irritation on my skin. What should I do?
A: Take a tepid (warm) bath with one cup of Arm and Hammer baking
soda, or other brand of baking soda. Relax for at least 20 minutes. If rash
persists, contact your physician.
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Q: Is Biofreeze
registered with the
FDA?
A: Yes, The FDA registers the facilities that manufacture Biofreeze. Please refer to the National Drug Code number that is
on every Biofreeze product. This number represents to the FDA, our product/brand and the
actual size of the container.
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Q: Is there Aspirin
in
Biofreeze?
A: No
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Q: Is there Capsaicin
in
Biofreeze?
A: No
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Q: Can I use
Biofreeze if I have
Diabetes?
A: Yes, Biofreeze is a topical pain reliever has a low potential for absorption. Diabetes is a disease in which the body cannot use sugar normally.
When diagnosed with this particular ailment, you must be extremely cautious
when using any OTC medications. There are certain ingredients in OTC
medications that do go in to the bloodstream that can cause a severe reaction
to the Diabetic patient. Biofreeze does not contain any of these ingredients
and can often be used by the diabetic patient. However, please consult with your healthcare professional before use of the product.
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Q: Is Biofreeze
vegetarian
friendly?
A: Yes Biofreeze is vegetarian friendly, no animal products are used
in the ingredients. Biofreeze is also not animal tested.